Shipping & Order Delivery Policy :
✅ Order Processing: Orders are dispatched within 1 business day (within 24 hours of order confirmation).
✅ Live Tracking: A tracking link will be sent via WhatsApp, Email, and SMS.
✅ Delivery Updates: The tracking link will be updated with the estimated delivery date once the order is dispatched.
✅ Shipping Fees: Free shipping on all orders placed through our website.
In case of any delays, rest assured—we’ll keep you informed at every step!
Required Details for Quick Resolution: To process your request efficiently, please provide the following mandatory details:
1️⃣ Order ID
2️⃣ Unboxing video or clear images as proof of damage/defect
3️⃣ Product Batch Number & Manufacturing Date (for product-related issues)
Dispute & Complaint Resolution
We prioritise every concern and ensure fair, timely resolutions.
🔹 General Complaints: Resolved within 72 business hours
🔹 Shipment Damage Issues: Requires proof + unboxing video for investigation
🔹 Customer Escalations: Addressed within 24 hours by our support team
Delivery-Related Issues
🚚 Marked as Delivered, But Not Received?
Raise a dispute within 24 hours of getting the delivery notification.
📜 Proof of Delivery (POD) Availability
POD is available for up to 7 days after delivery.
Delivery concerns must be raised within 3-7 days, as per courier guidelines.
Reporting Issues: Wrong, Damaged, Missing Items, or Authentication Concerns
If you receive:
✅ A wrong product
✅ A damaged or missing item
✅ An issue with product authentication or legitimacy
✅ Any other product-related concerns
Please report it within 48 hours of delivery for prompt resolution.
💡 What We Need:
✔️ Order ID
✔️ Unboxing video or clear photos (for wrong, damaged, or missing items)
✔️ Authentication error details (for verification concerns)
⏳ Resolution Time:
We strive to resolve these cases within 48-72 business hours, ensuring a smooth experience with your Wellversed products.