Got questions?

Tracking details are usually shared within 24–48 hours after order confirmation. If you haven’t received it by then, please contact our support team for an update using the link below

👉 Raise your query

Sometimes tracking scans are delayed, but your order may still be moving. If there’s no update for more than 48 hours, reach out to us using the link and we’ll escalate it to the courier.

👉 Raise your query

This means your order is moving between courier hubs.

If it remains in transit beyond 3 days without movement, please raise a ticket for us to investigate using the link and we’ll escalate it to the courier.

👉 Raise your query

Once the package reaches the destination hub, it’s usually delivered within 1–2 business days.

If there’s no delivery attempt within 48 hours, we’ll push the courier for immediate action.

Please raise a ticket for us to investigate using the link

👉 Raise your query and we’ll escalate it to the courier.

Please ensure someone is available at the address. Our delivery timeline is between 9 AM - 9 PM.

If not delivered by EOD, wait for a reattempt the next day or contact us to reschedule. Please raise a ticket for us to investigate using the link

👉 Raise your query and we’ll escalate it to the courier.

Yes, most couriers make 2–3 attempts.

You can also reach out to us if you'd like to schedule it on a specific date or time (where possible). Please raise a ticket for us to investigate using the link

👉 Raise your query and we’ll escalate it to the courier.

Yes, if your order is delayed beyond 5 working days and hasn’t moved, you can raise a cancellation request, and we’ll initiate your refund.  Please raise a ticket for us to investigate using the link

👉 Raise your query and we’ll escalate it to the courier.

We’re truly sorry to hear this. If the parcel appears visibly damaged, we recommend not accepting it at the time of delivery.

If already accepted, please share clear photos and an unboxing video of the damaged item within 24 hours of delivery. This will help us assess the issue promptly as per our Brand Policy.

To ensure a quick resolution, please raise a support ticket using the following link:

👉 Raise your query

Our team will investigate and initiate a replacement or refund based on the findings.

We sincerely apologize for the mix-up. Please share clear images of the product you received along with your order invoice.

Please also share clear photos and an unboxing video of the damaged item within 24 hours of delivery. This will help us assess the issue promptly as per our Brand Policy.

Once verified, we’ll arrange a reverse pickup and ensure the correct item is shipped to you at the earliest, in line with our replacement policy.

For faster resolution, kindly raise a ticket here:

👉 Raise your query

If the courier returns your order due to non-delivery, please raise a ticket for us to investigate using the link

👉 Raise your query

A full refund will be processed within 5–7 working days to your original payment method after your order is updated as RTO (Return to Origin)

We regret the oversight. Please share a photo of the unboxing and the invoice slip inside the package.

We’ll verify and send the missing item or initiate a refund. Please raise a ticket for us to investigate using the link

👉 Raise your query

If the product seal is broken or tampered with, do not consume it.  Please share a photo of the unboxing or any pictures of the product with the box and the invoice slip inside the package.

Please raise a ticket for us to investigate using the link

👉 Raise your query We will prioritize this under our safety protocol.

Sometimes internal damage may not reflect on the box. Please share a photo/video of the item and the batch number.

Our team will investigate and issue a replacement or refund as per policy. Please raise a ticket for us to investigate using the link

👉 Raise your query