Wellversed Customer Commitment Policy
At Wellversed, we prioritise your experience above all else. Our commitment is to ensure a seamless, efficient, and reliable service for every customer. Whether you have a query, a concern, or require assistance with an order, our team is here to provide prompt and effective support.
📞 Need Assistance? We're Here to Help!
Our dedicated support team is ready to assist you with any queries or concerns.
📧 Email: support@wellversed.in (Within 24 business hours)
📞 Call/WhatsApp: +91-9319157249 (Availability: 10 AM - 7 PM )
🕒 Support Hours: Monday - Friday
Claim Settlement Process:
To process any claim, please email us the unboxing video along with clear images as proof of damage or defect.
💡 Tip: If the outer packaging is damaged upon delivery, do not accept the parcel. Instead, reject the package and immediately contact our Customer Service Team to report the issue.
🔹 No Exchange Policy: Once an order is delivered as confirmed on our website, exchanges are not permitted.
Order Delivery & Support Process
Delivery Timelines:
Pan India: Orders are delivered within 5-7 business days.
Delhi NCR: Delivery within a maximum of 3 business days.
Returns & Replacements: Resolved within 48-72 hours, depending on the severity of the issue.
Disputes & Complaints: Reviewed and addressed within 48 hours.
Order Delivery Changes:
1. Changes after dispatch are challenging but we will do our best to update contact or address details.
2. If modifications are made while the order is in transit, delivery may be delayed."
Check below for different types of concerns and the simple steps to raise a request. We’ve streamlined the process to ensure quick and efficient support.
We work hard to make sure you get your Wellversed products fast and safe!
Shipping & Order Delivery Policy :
✅ Order Processing: Orders are dispatched within 1 business day (within 24 hours of order confirmation).
✅ Live Tracking: A tracking link will be sent via WhatsApp, Email, and SMS.
✅ Delivery Updates: The tracking link will be updated with the estimated delivery date once the order is dispatched.
✅ Shipping Fees: Free shipping on all orders placed through our website.
In case of any delays, rest assured—we’ll keep you informed at every step!
Required Details for Quick Resolution: To process your request efficiently, please provide the following mandatory details:
1️⃣ Order ID
2️⃣ Unboxing video or clear images as proof of damage/defect
3️⃣ Product Batch Number & Manufacturing Date (for product-related issues)
Dispute & Complaint Resolution
We prioritise every concern and ensure fair, timely resolutions.
🔹 General Complaints: Resolved within 72 business hours
🔹 Shipment Damage Issues: Requires proof + unboxing video for investigation
🔹 Customer Escalations: Addressed within 24 hours by our support team
Delivery-Related Issues
🚚 Marked as Delivered, But Not Received?
Raise a dispute within 24 hours of getting the delivery notification.
📜 Proof of Delivery (POD) Availability
POD is available for up to 7 days after delivery.
Delivery concerns must be raised within 3-7 days, as per courier guidelines.
Reporting Issues: Wrong, Damaged, Missing Items, or Authentication Concerns
If you receive:
✅ A wrong product
✅ A damaged or missing item
✅ An issue with product authentication or legitimacy
✅ Any other product-related concerns
Please report it within 48 hours of delivery for prompt resolution.
💡 What We Need:
✔️ Order ID
✔️ Unboxing video or clear photos (for wrong, damaged, or missing items)
✔️ Authentication error details (for verification concerns)
⏳ Resolution Time:
We strive to resolve these cases within 48-72 business hours, ensuring a smooth experience with your Wellversed products.
🔒 Privacy & Security
Your data is always protected with us. We ensure that your personal information is secure and never misused.
📜 [Read Our Privacy Policy] to learn more about how we handle your data.
By shopping with us, you agree to our [Terms & Conditions], ensuring transparency and fairness.
🔹 Third-Party Data Sharing: If data is shared with any third party, it is done with strict compliance to privacy regulations.
⏳ Resolution Time:
We investigate and respond to privacy-related concerns within 72 business hours, ensuring a fair and transparent resolution.
Thank You for Being a Part of the Wellversed Community!
We’re committed to making your experience seamless and hassle-free. If you ever need assistance, feel free to reach out—we’re here to help!
🚫 Non-Refundable Situations
A refund may not be possible in the following cases:
1️⃣ Requests raised beyond the allowed timeframe
2️⃣ Opened, used, or partially consumed products
3️⃣ No proof of damage, defect, or missing item
4️⃣ Orders placed with incorrect details by the customer
🚫 Non-Returnable Products
The following items are not eligible for return or refund:
❌ Gift cards, promotional items, or freebies
❌ Limited edition or customised products
💡 Tip: Not sure if a product qualifies for returns? Feel free to ask us before placing your order!
Microsoft Privacy Policy: When you interact with our website, we may collect personal information like your email address, IP address, and website activity to provide you with a personalized experience, improve our services, and send relevant communications. We are committed to protecting your data with robust security measures and only use it in accordance with our Privacy Statement, which you can review at https://www.microsoft.com/en-us/privacy/privacystatement .